FAQ
Frequent Asked Questions
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You can either book transportation upon arrival at the airport’s transportation counter or request us to arrange it for you. If booked in advance, a driver will greet you with a personalized sign, and you will pay the driver directly.
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Yes, the villa includes a chef, housekeeper, and pool keeper, all dedicated to making your stay comfortable and enjoyable. Their services are included in the rental price, except on Sundays and for overtime hours, which require an additional fee.
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The staff is available from 9:00 AM to 4:00 PM from Monday to saturday. Any extra hours or working at sundays will have an extra charge and will have to be requested in advance.
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Most of our guests leave a total gratuity of $600 USD per stay, which is divided among the chef, housekeeper, and pool keeper. The team deeply appreciates your generosity, as these contributions help support their families, including their children’s education.
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Simply inform your hostess of your transportation needs, and she will arrange everything for you. For your convenience, you may pay by credit card at the villa or in cash directly to the driver.
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For your convenience, you may pay by credit card at the villa or in cash directly to the service provider.
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No, food and beverages are at the guest’s expense. However, we offer a pre-stocking service—you may send a suggested payment of $500 USD before arrival, and the chef will purchase the items you wish to have ready. Receipts will be provided. You may also coordinate daily meals with the chef once you arrive.
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Absolutely! You are welcome to shop at your convenience. However, we recommend purchasing the ingredients the chef requires to prepare your selected dishes.
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Yes! The menu is available on our website for your reference.
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Yes, as long as the request is made at least 24 hours in advance.
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Yes! Arrebato provides a virtual hostess avaiable from 9 am to 9 pm who will be able to assist you throughout your stay, ensuring a seamless and enjoyable experience.
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No, for your safety, all six access points of the villa must be locked whenever you leave. Always carry your keys, especially if returning late, as the staff may not be present upon your arrival.